Cancellation and Rescheduling Fees

Camera Crew in Minneapolis MN with Video Light Softbox

Shoot Cancellation Policy
If a client cancels or postpones a shoot more than 2 business days prior to the crew call time, the Client may be eligible for a refund minus a $350 service fee (or 10% – whichever is greater) and any applicable bank or credit card charges. Client must also pay for any services rendered prior to the point of cancellation.

If a client cancels or postpones a shoot within 2 business days before the crew call time, the Client is responsible for paying 50% of the total cost of the shoot and all services rendered and plus any applicable bank or credit card charges.

If a client cancels or postpones a shoot within 1 business day of the crew call time, the Client is responsible for paying 100% of the total cost of the shoot and any all services rendered, plus any applicable bank or credit card charges. If the client paid for post-production in full, we may at our discretion issue a refund for services beyond the filming day if we deem reasonable depending on the package situation.

Project Cancellation Policy

If for any reason client directs Provid Films to stop work on a project, the Client must provide written notification. The client agrees to pay for all services provided and costs incurred to the date of written notice. In no case will the fee paid to Provid Films be less than that of the deposit.

The total liability of either party to the other party under this agreement (other than a payment obligation for use of the services or the platform), from all causes of action and under all theories of liability will be, limited to the fees actually received by the company under this agreement during the twelve (12) months prior to the date of the event giving rise to the liability.  Neither the company (or any of its suppliers or licensors) nor client will be liable for any indirect, incidental, special or consequential damages, including, without limitation, lost profits, loss of use, loss of data or goodwill, arising from the use of the services or the platform or the purchase of any service therefrom, even if the company has been advised of the possibility of such damages. Even if the company and/or client are aware of the possibility of such damages, the parties acknowledge and agree that this limitation of liability is an essential element of the basis of the bargain between the parties.

Why do we have cancellation fees?

When we take care of our crew, they’ll take care of our clients. So we don’t want to cancel on them last second and leave them out of work. Our crew and gear needs to be paid for as they can’t reasonably just re-book a date last minute and they’ve incurred losses of potentially turning other paid work down.

All cancellations must be received (and confirmed on our end) in writing. This prevents any misunderstandings and ensures we always have crews on-site unless properly rescheduled or cancelled.

Just as we don’t want to be cancelled on last minute, we understand you don’t want us to cancel on you last minute.

That’s why in exchange for these cancellation fees and policies, we promise not to cancel on YOU last minute. If something comes up that prevents a specific piece of gear or crew from making it to your shoot – we will substitute an even BETTER gear or additional crew (at our upgrade expense not yours) to ensure a successful shoot that still achieves the project goals. We understand people get sick, gear changes or gets damaged and last second changes happen. That’s why we have a network of professionals and plan for alternatives for when stuff happens.

We won’t just cancel on you the day of your shoot – or just cancel 1 business day out saying that we decided to work with another customer rather than you.

We understand that what offer is more than just that of “another vendor”

When you officially book a shoot on our calendar and the deposit clears, we’ll be there. Come rain, snow, thunderstorm or sunny day 🙂

At the end of the day, we want happy clients, so if any of these policies don’t make sense or don’t seem reasonable to you and needs clarification – reach out to us prior to booking a shoot and we would be happy to explain the reasons and stories about how each of these company policies came to be.